In order to provide a better service to our Government clients, Tyeware has released a purpose built job tracking system. This system allows users to log jobs relevant to our maintenance and support agreements, to view job history, add comments to open jobs and search for current or past jobs.

With tyeDESK, our aim is to provide our clients with the quickest response to their jobs and to keep them well informed of job progress.

It is vital that organisations build relationships with their service providers that are more than just mere "labour for hire". Particularly in the case of Information Systems, the most successful relationships are those where client and vendor strive for mutual benefit. The best intentions can be quickly derailed by a service provider which fails to understand the business needs of its client.

Tyeware has now completed the procurement phase of a project to establish a suitable partnership contract with a Microsoft Dynamics AX solution provider for one of its clients. This project has also included the retrospective documentation of current system functional requirements and business processes, as well as the ongoing management of a system cleansing and upgrade process.

If you would like assistance in establishing successful and competitive relationships with IS subcontractors and service providers, contact us.

The necessity to capture and prioritise the functional requirements of an organisation before engaging with vendors is vital for building organisational buy-in to the project and assuring that the end solution is the best fit for the business. Tyeware has completed the capture of functional requirements for an ERP (Enterprise Resource Planning or finance) system for a national job placement agency. Tyeware also coordinated pre-procurement activities including a market scan of providers and evaluation of proposals against requirements. A formal procurement process is due to commence shortly.

For assistance with replacing your current ERP system and ensuring that your growing organisational needs are being empowered through your IT and IS systems, contact us.

Tyeware has completed the capture of functional requirements for a workforce management solution for a government client. The proposed solution sought to establish a system for the tracking of skills against employees for the purposes of career and succession planning. For this project, Tyeware conducted workshops with client reference groups and developed a comprehensive set of functional requirements. A pre-tender market analysis was conducted to identify possible solutions and a budget estimate.

Definition of functional requirements is the first critical step in the selection of a new information solution. Tyeware has also developed a "buy vs. build" methodology which uses the complexity and uniqueness of functional requirements to help identify the best options for sourcing a solution. For assurance in compiling your business' functional requirements and objectivity in your solution sourcing strategies, please contact us.

In order to improve its capabilities to provide services to the Queensland Government, Tyeware has been successful in its application for GITC Accreditation (V5). This establishes a standard engagement arrangement for Tyeware and permits more responsive engagements for services.

This accreditation includes signatory to the following modules within the GITC Framework:

• 2. Hardware Maintenance
• 3. Licensed Software
• 4. Software Development and Modification
• 5. Software Support Services
• 8. ICT Contracting Services
• 9. ICT Consultancy
• 10. Managed Services
• 11. Systems Integration
• 12. Telecommunications
• 14. Data Services

To see how Tyeware can assist your Government Department or Agency with a broad range of services, please contact us.

Tyeware's GITC number is Q-3100. For more information about GITC go to www.gitc.qld.gov.au.

Tyeware has become a registered member of the Microsoft Partner Program. This program exists to provide services to provide additional support to businesses which focus on delivering solutions using Microsoft technologies. These include solutions for system administration including Windows Server and desktop operating systems, software development using the .NET framework, Microsoft Office applications and others.

Tyeware provides solutions including software development within the MS .NET framework, MS SQL Server 2000 and 2005, reporting services, implementation of MS Windows 2003 Server and corporate deployment of desktop standard operating environments, solutions for MS SharePoint and MS Project 2003 Server.

Over the coming months, Tyeware will continue to build solutions on Microsoft technologies. For information on how these technologies can be used to improve your business, please contact Tyeware.

The complexity of the ICT industry means that organisations will often require a broad range of solutions and technologies to meet their business needs. Because of this, it is very difficult to communicate the full extent of available solutions provide by an organisation without a web site.

The purpose of the Tyeware web site is to provide information not only about the solutions we offer and how they can improve the way you do business, but also to convey the approach we take, what we stand for and how we believe ICT and businesses work together.